SERVICING LOS ANGELES & ORANGE COUNTY FOR OVER 10 YEARS

We just had Southwest HVAC install a ductless system last week. We met with Albert, the project manager, on a Friday. He came to the house, provided an estimate, and put my mind at ease about the project. This was our third quote, so we already had an idea as to the scope and expense of the project. Albert was knowledgable, personable, and was not utilizing any high pressure sales tactics, which would have been off-putting.

After reviewing and comparing estimates, we decided that Southwest HVAC was the best value for the system specifications we wanted. Albert was able to get the job scheduled for the following week. ...

I called three companies to bid on Central A/C for my home in Long Beach. The first company never gave me a quote. The second company was SouthWest, and the third was another local business.

From the onset, their customer service was excellent. Oscar, the rep who serviced our home on the first visit was on time, very clear in his information and extremely good at following up with a phone call the week after giving us the bid.

When I followed up to get some clarity on a few questions I had, Oscar was diligent in returning the phone calls and texts. I was being sold on a Daikin brand unit, and had heard some so-so reviews. Oscar informed me these were the best in the business, and they had the best track record of any units they used. So I took his word on that.

The day of the install, Johnnie and Jorge showed up at 8:00am on the dot and worked all day to complete the job by 7:00pm. They installed the unit where we discussed, and even took the time to walk me through installing a "smart thermostat" myself, which I later did.

SouthWest needed to cut some access holes in the side of the home. The following Monday, they sent their patch/repair man Alfonso to come and fix the holes. Since he could not find the exact siding to match our home, he figured a way to use a hidden piece and paint it. The patch looks professional and the follow through was amazing all the way.

I would highly recommend SouthWest for HVAC services in the Long Beach area.

Long overdue review for these guys. I don't write reviews but felt it necessary because of how good these guys are. They know customer service, treat you like family and are clean and professional.

Fabian is the man! Knowledgeable and answers any questions you have with patience.

Don't hesitate to call these guys. They will treat you right.